When IT Business executives responsible are looking for a qualified partner to take IT management off of their hands, SEGMA Technology works to address not only their current challenges, but more importantly, the challenges coming down the road. We approaches an IT managed services engagement with a standard framework that is tailored to meet our clients’ unique business challenges. A key to success including:
Managed Services Solution Design
We develop the right-sized solution taking care to address a client’s specific pain point using the most appropriate delivery methods and technologies. In our total IT Management service catalogue we manage, maintain, and support your entire IT operations including:
- IT Service Desk
- 24×7 Monitoring & Event Management
- End-user Services
- Infrastructure Managed Services
- Application Managed Services
- Managed Business Operation Services
Managed Services Delivery
Minimizes business disruption through our seamless transition approach, running the operations through powerful IT best practices framework, applying structured change management, and establishing clear lines of communication, escalation and governance.
We develop a tailor-made IT operations road map with our clients to plan for future improvements in advance over four aspects (People, Process, Tools and Platform).
Level 3 Support Services
Provide you with comprehensive technical assistance and support resources to help you maintain your product, optimize performance, and effectively coordinate with different technology vendors. Our goal is to make sure your systems are always up and running and your issues are resolved timely and accurately.
Support Service Catalogue
Our service catalogue includes the standard different tiers of support;
- 24×7 Unified Service Desk
- On-site product/Infrastructure support
- 2nd line centralized technology experts
- Vendor Management